Items once purchased can be exchanged for any other items in the store it was purchased from within 30 days with the original sales receipt. Jewelry must be in new condition for exchange and watches must not have been worn or modified. No Exchanges on used, worn, customized, modified or special ordered item(s). Customized and special ordered item(s) consist of but are not limited to: any item not available in stock, sized, engraved, altered and/or custom made. Special orders are non-exchangeable and non-refundable.